General Manager

Hersha Hospitality Management LP • Southington, CT

3d

About The Position

The General Manager leads and manages hotel operations to maximize profits and achieve the highest level of guest satisfaction. The role oversees hotel functions including front office, housekeeping, and maintenance, and promotes operational quality, safety, and efficiency. The General Manager also leads and develops the team, delivers a strong guest experience, and manages the hotel’s financial performance.

Requirements

• Associate or bachelor’s degree in business, hospitality, or a related field.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team, fostering collaboration, innovation, and accountability.
• Set clear expectations and provide guidance to help team members achieve exceptional performance.
• Oversee service standards and personalized guest experiences, and ensure guest issues are resolved promptly.
• Seek opportunities to improve guest interactions and exceed expectations.
• Develop and execute strategies to maximize revenue, optimize expenses, and meet budgetary goals.
• Analyze financial performance regularly and implement corrective actions as needed.
• Oversee hotel operations, including front office, housekeeping, and maintenance.
• Implement operational best practices to uphold quality and safety standards.
• Promote continuous learning and professional development so team members can excel and advance.

Benefits

• Medical, dental, and vision health insurance
• Paid time off
• 401(k) company match
• Free basic life insurance
• Travel discounts
• Commuter transit and commuter parking benefits
• Quarterly bonuses and incentives
• Employee assistance and wellness program
• Educational and professional development
• Technology reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree