General Manager at Gulfstream Manor

Hilton Grand Vacations • Boynton Beach, FL

4h • Onsite

About The Position

The General Manager at Gulfstream Manor Resort (23 units) leads overall property operations, partnering with teams across the resort to deliver a positive and consistent guest experience while meeting operational and financial goals. This role oversees daily activities across front office and reservations, housekeeping, and maintenance, ensuring all services are delivered safely, efficiently, and in alignment with company policies and quality standards. The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people-first approach.

Requirements

• In-depth familiarity with vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate skill in developing and maintaining a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• 5 years of management experience in a comparable property.
• BA/BS/Bachelor's Degree

Nice To Haves

• Project management experience is preferred.

Responsibilities

• Leads overall property operations, partnering with teams across the resort to deliver a positive and consistent guest experience while meeting operational and financial goals.
• Oversees daily activities across front office and reservations, housekeeping, and maintenance, ensuring all services are delivered safely, efficiently, and in alignment with company policies and quality standards.
• Uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability.
• Builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement.

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• Numerous learning and advancement opportunities
• Flexible PTO plan for managers and above
• Company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program
• Range of exclusive perks to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager