General Manager

Hilton Grand Vacations • Gordonsville, VA

19d • Onsite

About The Position

Hilton Grand Vacations is now looking for a General Manager to join the team at Shenandoah Crossing! Spanning over 1,000 acres with a scenic 60-acre lake, Shenandoah Crossing is a 281-unit resort offering a unique blend of countryside charm and outdoor adventure just beyond the Shenandoah Valley. Guests enjoy a variety of accommodations, including cabins, townhomes, luxury yurts, and RV sites—all featuring modern amenities and inviting living spaces. The resort delivers a full-service experience with pools, seasonal activities, onsite dining, a general store, and Sallie’s Stables for equestrian experiences. Scenic trails, family-friendly amenities, and year-round programming create an engaging environment for guests of all ages. As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence.

Requirements

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• Strong financial acumen and expertise in labor control and productivity standards.
• 5-7 years of prior General Manager experience.
• 5 years of management experience in a comparable property.
• BA/BS/Bachelor's Degree

Nice To Haves

• LCAM, PCAM, or equivalent community association management certification preferred.

Responsibilities

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility.
• Works closely with developer, homeowners’ association, project management and sales and marketing.
• Other duties as assigned.

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program
• Flexible PTO plan for managers and above
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program
• Exclusive perks available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager