General Manager

Panera Bread•Papillion, NE

7d•Onsite

About The Position

The General Manager leads and takes full ownership of a Panera bakery-cafe’s operations and success. The role makes strategic decisions and creates an environment where team members can thrive and guests receive a welcoming, high-quality experience. The General Manager oversees staffing, scheduling, hiring, onboarding, training, performance management, people and career development, and succession planning. They ensure the team meets operational and quality standards, follows company strategies and procedures, and delivers outstanding guest service. The role also maintains a safe and healthy workplace, oversees costs and inventory, and supports Panera’s culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.

Requirements

At least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run successful shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
Ability to stand and walk for up to 6 hours.
Ability to clearly communicate and quickly understand guests’ and associates’ directions in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

Three or more years of restaurant General Manager experience preferred.
ServSafe certification, or the ability to achieve it.

Responsibilities

Lead all aspects of the bakery-cafe team, including staffing, scheduling, people development, career development, performance management, training, and succession planning.
Hire, onboard, and train new team members; motivate, engage, inspire, and celebrate the team.
Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and ensure the bakery-cafe executes company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff, and build relationships that encourage guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company-culture standards.
Maintain the bakery-cafe’s overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust.
Represent Panera’s Guiding Values and Behaviors by taking initiative, finding solutions, working as a team, learning and growing together, celebrating success, and seeing the best in others.