General Manager

Scenthound•Centennial, CO

About The Position

The Scenter Manager is a hands-on leadership position responsible for day-to-day Scenter operations, team leadership, sales, and exceptional customer service. The role focuses on key performance indicators such as dog visits, average ticket price, and rebooking ratio. The manager promotes dog health and wellness, maintains quality and safety standards, develops employees, and ensures the Scenter runs on schedule.

Requirements

Management experience.
Customer service experience, such as in retail or restaurants.
Reliable transportation.
Experience working with or handling dogs.
Effective communication with team members and dog parents.
Leadership, coaching, and mentorship skills.
Ability to recruit and hire and to build a happy, effective team.
Problem-solving skills.
Attention to detail.
Time-management skills and the ability to create an efficient schedule.
Computer and technology proficiency.
Accountability and the ability to maintain high service standards for oneself and others.

Responsibilities

Drive membership sales through health and wellness education.
Maintain a knowledgeable team that prioritizes dog wellness and safety.
Provide leadership, guidance, and mentorship to Scenter employees.
Develop employees through leadership, training, and performance reviews.
Uphold quality standards through hands-on participation, employee audits, and training.
Communicate information from upper management to the team promptly and accurately.
Identify where assistance is needed and help keep the Scenter on schedule.
Create an environment that supports teamwork, open communication, and Scenthound values.
Manage client expectations and resolve customer concerns.
Ensure the safety of dogs and team members.
Follow Scenthound sanitary and cleaning practices.
Manage day-to-day operations with an emphasis on key performance indicators, including dog visits, average ticket price, and rebooking ratio.