About The Position
The General Manager leads the store team to deliver a profitable business plan, meet or exceed key metrics, and bring the brand vision to life in the store. The role drives profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development, while teaching and coaching the team to deliver a best-in-class customer experience. The General Manager collaborates with the leadership team to analyze results, identify opportunities, and make decisions that improve key performance indicators. The role manages daily store operations and budget in support of the P&L, develops team capabilities, implements operating procedures and initiatives, and promotes an inclusive environment, community involvement, and a frictionless customer experience through OMNI.
Requirements
- 3–5 years of retail experience leading others.
- Demonstrated ability to deliver results.
- Ability to effectively communicate with customers and employees.
- Ability to maneuver around the sales floor, stock room, and office; work around and with chemicals; and lift or carry up to 30 lbs.
- Ability to work a flexible schedule, including travel, nights, weekends, and holidays, to meet business needs.
- Ability to travel as required.
- Business acumen skills.
- Established time management skills.
- Strong planning and prioritization skills.
Nice To Haves
- College degree or equivalent experience preferred.
- College degree preferred.
Responsibilities
- Analyze results, identify opportunities, and make decisions with the leadership team to drive key performance indicators.
- Drive profitable sales through forecasting and scheduling.
- Manage the store budget for daily operations in support of the P&L.
- Build productive teams by sourcing, selecting, and developing people.
- Coach and provide feedback to support team performance.
- Teach and train employees to build capabilities.
- Lead implementation and execution of Standard Operating Procedures and initiatives.
- Create an inclusive environment.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Represent the brand and understand competitors.
- Promote community involvement.
- Leverage OMNI to deliver a frictionless customer experience.
- Ensure compliance standards are met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
