General Manager (Quick Service Restaurant)

VILLA RESTAURANT GROUP•New York, NY

10d•$70,000 - $75,000•Onsite

About The Position

Villa Restaurant Group is seeking an experienced, energetic, and results-driven General Manager to lead operations at our Villa Fresh Italian Kitchen location inside the Port Authority Bus Terminal in New York City. As General Manager, you will be responsible for all aspects of restaurant operations, including team leadership, guest experience, financial performance, food safety, and staffing. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about developing teams and delivering exceptional guest service.

Requirements

3+ years of restaurant General Manager experience
High-volume restaurant, quick-service, fast casual, airport, travel plaza, or food service management experience preferred
Strong leadership, communication, and coaching skills
Proven ability to drive sales and manage profitability
Experience with staffing, scheduling, employee relations, and performance management
Ability to work flexible schedules, including weekends and holidays as business needs require
Food Safety Certification preferred (or ability to obtain)

Responsibilities

Lead and develop a team of managers, supervisors, and hourly team members
Drive sales growth while maintaining labor and food cost targets
Ensure outstanding guest service and a positive dining experience
Recruit, train, coach, and retain top talent
Maintain compliance with all company policies, food safety, and health department standards
Monitor inventory, ordering, and waste controls
Create and manage schedules to support business needs
Foster a culture of accountability, teamwork, and operational excellence
Analyze financial reports and implement action plans to improve performance
Ensure the restaurant is always guest-ready and operating efficiently