General Manager

Chartwell•Vaughan, ON

20d•CA$102,600 - CA$114,000•Onsite

About The Position

Chartwell Thornhill Retirement Residence provides seniors a warm and welcoming atmosphere in the heart of a thriving Jewish community. The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day, every day.

Requirements

Experience in a the Retirement Living, Hospitality, or another relevant sector
Minimum of 3-5 years’ experience in a leadership role
Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners
Demonstrated decision-making, problem-solving, and budget management skills

Nice To Haves

Knowledge and familiarity with Jewish customs and culture would be an asset

Responsibilities

Lead an interdisciplinary team of Managers, Sales Consultants and front line employees
Build a strong team: sources, selects and onboards key talent
Actively plan for succession
Develop employees: coaches and manage performance
Expect personal accountability
Recognize and rewards results
Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk
Lead culture
Engage employees
Apply service standards to decision making
Align with our RESPECT values
Communicate the importance of looking through the lens of the customer