General Manager

Crash Champions•Rock Hill, SC

13d•$75,000 - $144,750

About The Position

Crash Champions is seeking a General Manager to lead a collision repair location and oversee its front- and back-of-shop operations. The role is responsible for revenue, KPIs, production flow, repair quality, staffing, payroll, and teammate development. The General Manager works with technicians, estimators, and parts managers to support efficient production and meet delivery requirements, while ensuring repairs and shop practices comply with company and I-CAR standards.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem solving.
Ability to lead and collaborate with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of estimating software, specifically CCC ONE Total Repair Software.
Proficient with computers and other technology.
Valid driver’s license required.

Responsibilities

Manage front- and back-of-shop operations from vehicle intake through delivery to achieve location revenue goals, KPIs, throughput, production quality, and efficiency.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Ensure production staff follow punch-in/out guidelines and flag-hour procedures for weekly payroll; manage staff PTO, vacation, and leave.
Communicate with Body Technicians, Collision Estimators, and Parts Managers to maintain production flow and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements; interview and hire candidates based on skills and experience; provide performance coaching, feedback, and growth support.