General Manager

Ulta Beauty, Inc. • Lompoc, CA

7d • Onsite

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, and develops a high-performing team that consistently delivers top-line sales growth. The GM is accountable for store performance, people, and processes, including sales and service, expense control, talent acquisition and development, standard operating procedures, and compliance. The role calls for process excellence, a drive for results, and the ability to lead, influence, and develop a team.

The GM champions Ulta Beauty’s mission, vision, and values; promotes accountability for sales, guest loyalty, payroll, omnichannel results, and shrink; and drives profitability through operational excellence and expense management. The GM also oversees staffing, scheduling, training, associate development, guest experience, inventory control, asset protection, and execution of company standards and initiatives.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays. The GM must be available to close the store at least once per week and attend corporate meetings and conferences, including overnight stays and interstate travel. The role involves frequent computer and telephone use, continuous movement throughout the store, frequent bending, pushing, reaching, and twisting, and lifting, carrying, or moving up to 25 pounds.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for retail and service sales, guest loyalty (including credit), payroll, omnichannel results, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to schedule associates, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
• Address issues identified in financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analyses, and product demonstrations for guests.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and vacancies.
• Address policy violations fairly and in accordance with company policies, in partnership with the District Manager and People Success.
• Build an engaged team through collaboration, open communication, and prioritization of work, and foster an inclusive environment that supports associate growth.
• Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports do so as well.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work with the management team to set priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools as directed to staff effectively and prioritize store workload.
• Protect company assets and minimize loss by ensuring standards for workplace safety, inventory control, cash management, and loss prevention are met.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement and adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.

Benefits

• Paid time off for eligible full-time associates.
• Health, dental, vision, life, and disability benefits for eligible full-time associates.
• Dental, vision, life, and disability benefits for eligible part-time associates.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed