General Manager

Southwest Foodservice Excellence • New Braunfels, TX

3d

About The Position

The General Manager oversees food service operations across one or more school district sites. The role leads salaried managers and hourly teams, manages client relationships, and is accountable for financial oversight, operational efficiency, and program growth. It combines strategic leadership with hands-on involvement in daily service and execution, with the goal of ensuring students receive high-quality, nutritious meals.

Requirements

• High school diploma, GED, or relevant vocational training.
• At least 5 years of food service experience, including 2–3 years as a Food Service Director.
• Proficiency with Microsoft Excel, Word, and Adobe Acrobat.
• Strong leadership, organizational, and communication skills.
• P&L accountability experience and strong cost-control skills.
• Ability to pass a background check, fingerprinting, and MVR audit; driving is required.
• Deep knowledge of food service trends, food safety, cost controls, and K-12 nutrition standards.
• Ability to work independently and communicate effectively with executive leadership.
• Ability to lift up to 50 pounds occasionally.
• Ability to stand, walk, sit, and use hands regularly.
• Ability to work a flexible schedule, including occasional extended weeks.
• Ability to drive and attend meetings or company events.

Nice To Haves

• Bachelor's degree.
• K-12 food service experience.
• Experience with POS systems and online reporting tools.

Responsibilities

• Manage salaried managers and hourly associates across multiple school sites.
• Direct account management and client relationships.
• Train and develop Assistant Managers to support business expansion or new contracts.
• Lead initiatives to increase student participation and support academic success.
• Build and maintain relationships with district administrators and school boards.
• Hire, train, evaluate, and support the development of staff.
• Oversee budget preparation and manage labor, food, and operational costs.
• Ensure timely completion of inventory, production, payroll, and other required reports.
• Oversee food preparation and service in accordance with quality, safety, and sanitation standards.
• Improve sales, service, facility appearance, and cleanliness through staff training and development.
• Follow cash-handling and reconciliation procedures.
• Support daily service operations as needed.
• Implement marketing and promotional activities to support program growth.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED