General Manager

Spartan Fitness • Dayton, OH

2d • Onsite

About The Position

Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 160 studios across 16 different states. The size of our company allows Pilates to become a true career! With Spartan Fitness Holdings, you will have a huge network of support, opportunities for growth and development, health insurance benefits, 401K matching opportunities, free Pilates classes, employee discounts, and more! We are looking for enthusiastic, motivated, and hardworking individuals that want to help improve the lives of others through health, fitness and community! Is that you? Apply today!
The General Manager is responsible for overseeing all aspects of studio operations, sales performance, and team leadership to ensure the highest level of member satisfaction and business success. This role drives revenue growth through effective sales strategies, community engagement, and staff development. The General Manager serves as the operational leader of the studio by maintaining a clean, organized, and motivating environment while upholding company standards, policies, and values.

Requirements

• Proven ability to meet and exceed sales goals while effectively managing a team.
• Strong leadership skills with the ability to inspire, coach, and hold staff accountable.
• Excellent communication and interpersonal abilities in person, by phone, and through digital channels.
• Highly organized with strong attention to detail, accuracy, and follow-through.
• Proficient in prioritizing tasks and meeting deadlines in a fast-paced, changing environment.
• Professional, punctual, and dependable with a strong sense of integrity and discretion.
• Demonstrated ability to problem-solve and make sound business decisions.
• Passion for health, wellness, and fitness.
• Proficiency in Microsoft Office Suite, Google Workspace, social media platforms, and studio management software (e.g., ClubReady).
• High school diploma or equivalent required.
• Minimum of 2+ years of sales and customer service experience, preferably in the fitness, wellness, or retail industries.
• Proven track record in managing multiple revenue streams including memberships, retail, private training, and teacher training.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Prior leadership experience managing teams and overseeing business operations preferred.

Responsibilities

• Manage daily staff operations, including scheduling and shift coordination.
• Lead, motivate, and coach staff to achieve sales and service goals.
• Foster a team environment built on accountability, mutual respect, and collaboration.
• Communicate company policies, procedures, and performance expectations clearly to all staff.
• Monitor staff performance to ensure adherence to operational standards and customer service excellence.
• Provide ongoing feedback and support to promote individual and team success.
• Implement and manage the sales process to schedule prospects into Demo classes and convert leads into members.
• Drive membership sales and ensure member retention through exceptional customer service and engagement.
• Manage and oversee staff scheduling to maintain adequate coverage and efficient studio operations.
• Coordinate directly with vendors to maintain accurate inventory counts and ensure retail and product stock levels are sufficient.
• Lead, coach, and develop Sales Representatives to achieve sales goals while fostering accountability, teamwork, and respect.
• Utilize ClubReady (or comparable studio software) to track and analyze key performance metrics, including revenue, attendance, and member engagement.
• Exercise independent judgment in addressing and resolving customer service concerns at a high level.
• Conduct timely follow-up and follow-through with prospective members to drive conversion and retention.
• Manage billing processes, including collection of outstanding dues.
• Ensure studio cleanliness, organization, and professional presentation at all times.
• Enforce all company policies and operational procedures to maintain compliance and consistency.
• Maintain adequate stock of administrative supplies, promotional materials, and studio literature.
• Plan, schedule, and participate in networking and community events to increase brand awareness and generate new leads.
• Strategically manage and track marketing campaigns and promotions to support membership growth.
• Assist with cleaning and maintenance tasks to ensure a safe and welcoming environment for staff and members.
• Perform other related duties as assigned by management.

Benefits

• Health insurance
• 401K matching opportunities
• Free Pilates classes
• Employee discounts
• Medical
• Dental
• Vision
• Short & Long Term Disability
• Other Ancillary Products
• Monthly and quarterly bonus program
• 10% commission on upfront, personal sales for members, private training, and retail.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree