General Manager

Great Performances•New York, NY

12h•Onsite

About The Position

Great Performances is seeking a dynamic and experienced General Manager to lead operations at Great Performances. This individual will be responsible for delivering outstanding guest experiences, driving strong financial results, and maintaining the highest standards of quality, safety, and compliance. The ideal candidate is a hands-on leader who collaborates effectively with culinary and venue leadership, builds high-performing teams, fosters a positive and inclusive culture, and develops strong client relationships while ensuring all operations reflect the values and standards of Great Performances.

Requirements

Minimum 4–5 years of hospitality management experience.
Combination of relevant education and practical hospitality experience.
Strong leadership and employee management skills.
Proven experience in restaurant or venue management.
Knowledge and enforcement of Department of Health guidelines and food safety standards.
Excellent communication, organizational, and written skills.
Ability to handle multiple priorities and coordinate a wide range of operational activities.
Strong problem-solving skills with the ability to make sound operational decisions.
Proficiency in Microsoft Office (Word and Excel).
Ability to maintain computer proficiency in operational systems including MS Office, Egnyte, Nowsta, ADP, and CaterXpert.
Self-motivated with strong initiative and leadership ability.
Must be able to provide valid documentation that you are legally eligible to work in the United States.

Nice To Haves

Food Handler’s Certificate is a plus.

Responsibilities

Recruit, select, train, and manage employees to maintain a high-performing team.
Provide leadership, coaching, and performance management to staff.
Facilitate ongoing team education and training, including daily pre-shift meetings.
Direct and assist staff before, during, and after service to ensure seamless operations.
Create and manage employee schedules to support operational needs.
Address and mediate employee concerns in a professional and constructive manner.
Foster strong working relationships with the client team and venue partners.
Coordinate and manage the entire operation of the venue during scheduled service, ensuring smooth service flow and operational efficiency.
Resolve guest concerns and service issues promptly and professionally.
Enforce company service standards, policies, and procedures as outlined in the Great Performances Employee Guides.
Maintain strong communication between front-of-house and back-of-house teams.
Partner with culinary leadership to ensure menu execution, food quality, and service standards are maintained.
Ensure compliance with all Department of Health regulations, food safety standards, and workplace policies.
Manages all venue purchasing and inventory orders.
Performs additional duties as required based on the needs of the operation.
Support the Venue Director with promotional initiatives and operational improvements.
Manage logistics for internal catering events and venue functions.
Assist with rental orders and special event coordination.
Accommodate special client and guest requests as directed by the Venue Director.