OPS - General Manager
About The Position
This role is responsible for operational excellence with commercial enablement. The Site General Manager works closely with Sales, Customer Service, Planning, and Operations to ensure the site delivers a service advantage that earns margin premium over competitors. The ideal candidate is equally comfortable leading frontline manufacturing teams, managing customer escalations, driving performance metrics, and executing strategy. The Site General Manager is expected to lead the team, own DIFOTIS performance, and serve as the site’s escalation point for commercial execution and customer issues. They will work closely with internal distribution, jobbers, and the Direct Sales team to deliver fast, reliable, and responsive solutions. This leader is accountable for driving commercial outcomes that capture a margin premium over competitors by delivering superior service, responsiveness, and total customer value.
Requirements
- Operational excellence
- Commercial enablement
- Experience working closely with Sales, Customer Service, Planning, and Operations
- Experience leading frontline manufacturing teams
- Experience managing customer escalations
- Experience driving performance metrics
- Experience executing strategy
- Experience working closely with internal distribution, jobbers, and the Direct Sales team
Responsibilities
- Lead the team
- Own DIFOTIS performance
- Serve as the site’s escalation point for commercial execution and customer issues
- Work closely with internal distribution, jobbers, and the Direct Sales team to deliver fast, reliable, and responsive solutions
- Drive commercial outcomes that capture a margin premium over competitors by delivering superior service, responsiveness, and total customer value
- Lead frontline manufacturing teams
- Manage customer escalations
- Drive performance metrics
- Execute strategy
Benefits
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account)
- Life, AD&D, and disability insurance
- 401k
- Paid time off
- Tuition reimbursement
- Employee assistance program
- Other fringe benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
