General Manager(05512) - 4502 N Roxboro St.
About The Position
The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves fostering a sense of urgency, maintaining operational standards, managing staffing and scheduling, handling financial responsibilities like bank deposits and inventory counts, and ensuring excellent customer service. The General Manager also plays a key role in training, promoting products, and upholding company standards.
Requirements
- Pass Background check.
- At least 1 year of prior GM restaurant experience.
- Ability to speak and write clearly.
- Comprehension of using a computer-based order entry system.
Nice To Haves
- Cross-training for preparing products and ingredients.
- Cross-training for closing and opening procedures.
- Cross-training for operating pizza oven.
- Cross-training for properly boxing products for delivery or carryout.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Responsible for end-of-the-night bank deposits.
- Responsible for doing a nightly product inventory count.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Ensure the store is running according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Read and understand P&L ledger.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
