Assistant Manager(05512) - 4502 N Roxboro St.

Domino's Franchise•Durham, NC

1d•Onsite

About The Position

This role involves leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order processing. The Assistant Manager is responsible for maintaining adequate staffing levels, managing end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. A key aspect of the role is fostering a sense of urgency in order fulfillment and excelling in dispute resolution to ensure customer satisfaction and retention. The position also includes collecting payments from drivers, verifying vehicle readiness for delivery, assisting with delivery routing, and upholding Domino's standards for grooming, uniform, and appearance. Additionally, the role involves promoting products and specials, receiving cross-training in food preparation and operational procedures, and providing excellent customer service both in person and over the phone. Strong communication skills and computer proficiency for order entry are essential. The role also emphasizes contributing to a positive and fun team environment.

Requirements

Pass background check
Reliable transportation
Schedule with open flexibility
Ability to speak and write clearly
Comprehension of using a computer based order entry system

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
Maintain staffing levels that mirror the needs of business at any point of the day
Responsible for end of the night bank deposits
Responsible for doing a nightly product inventory count
Ensure the store is set up properly and ready to receive orders upon time of open
Foster and project a sense of urgency with each and every order
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
Collect money and signed credit card receipts from delivery drivers at the end of their shift
Ensure vehicles used for delivery pass inspection, both mechanically and visually
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
Uphold Dominos standards of grooming, uniform, and appearance
Promote pizza products, specials, and promotions
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Provide quality customer service to internal and external customers both over the phone and in person
Ability to speak and write clearly and comprehension of using a computer based order entry system
Contribute to and promote an atmosphere of teamwork, energy, and fun