General Manager
About The Position
We are seeking an experienced Hotel General Manager to oversee the daily operations of our Courtyard Elkhart hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of guest satisfaction across all departments. The Hotel General Manager will be responsible for driving revenue, managing budgets, and fostering a positive work environment that aligns with our brand’s commitment to excellence.
Requirements
- Previous Hotel Management experience required.
- Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales.
- Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team.
- Extensive knowledge of revenue management, budgeting, human resources, and guest services operations.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Familiarity with hotel management software systems, front desk operations, night audit procedures, and multi-line phone systems.
- Exceptional communication skills including phone etiquette and professional demeanor.
Nice To Haves
- This position offers an opportunity to lead an amazing team within a thriving hospitality setting dedicated to providing memorable guest experiences through outstanding service.
Responsibilities
- Lead all hotel operations to deliver exceptional service and operational excellence
- Drive guest satisfaction, resolve concerns, and build loyalty
- Recruit, train, and develop high performing management and staff teams
- Manage budgets, control costs, and optimize revenue and profitability
- Oversee sales and marketing strategies to increase occupancy and bookings
- Ensure compliance with all health, safety, and regulatory standards
- Maintain property standards, cleanliness, and operational efficiency
- Monitor performance metrics and report results to ownership or leadership
Benefits
- Quarterly Bonus Potential
- Paid Time Off
- Hotel Discount Perks
- Medical, Dental and Vision Health Insurance
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
