General Manager(04461) - 1201 Cole Mill Rd.

Domino's Franchise•Durham, NC

About The Position

The General Manager oversees total store operations and leads delivery drivers, customer service representatives, managers, and staff to ensure orders are handled quickly and correctly. The role maintains staffing and schedules based on business needs, upholds Domino’s operational and appearance standards, and promotes an atmosphere of teamwork, energy, and fun. The General Manager supports opening and closing procedures, including preparing the store for opening, making nightly bank deposits, and conducting product inventory counts. The role also manages product and ingredient orders, delivery-driver routing and vehicle inspection, customer service and dispute resolution, and store performance. The General Manager trains the GMIT on store operations and receives cross-training in product preparation and other store procedures.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order-entry system.
Ability to provide quality customer service over the phone and in person.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make bank deposits at the end of the night when closing.
Conduct nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that reflect business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to turn unhappy customers into returning customers.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.