General Manager

Crunch Fitness - Fitness Growth Capital•Chambersburg, PA

18d•$50,000 - $55,000

About The Position

The Crunch General Manager ensures members receive high-quality service and facilities while achieving the club’s financial targets as outlined in the annual budget. The role motivates, leads, supervises, and coordinates employees who serve members, and demonstrates command of company policies and initiatives to protect the integrity of the Crunch brand. The General Manager reports to the Area Director. The role oversees administration, sales and revenue, personal training, operations, financial controls, employee leadership, profit centers, meetings, and club standards. Success is measured by financial performance, cleanliness and customer service, professionalism, membership retention, timely completion of work, and adherence to policies and procedures. The job description notes that the position’s description may be changed or altered at any time.

Requirements

Four years of management experience required.
Current Cardiopulmonary Resuscitation (CPR) certification required.

Nice To Haves

Four-year college degree preferred.
Fitness management experience preferred.

Responsibilities

Demonstrate working knowledge of club standard operating procedures and policies, and communicate and implement them with employees.
Encourage teamwork and productivity, make decisions, and recruit and hire high-caliber staff.
Lead, motivate, and manage the team to achieve sales and revenue goals, generate leads, grow membership, and communicate promotions effectively.
Ensure the team maintains lead-tracking forms and has strong knowledge of club programs, facilities, and equipment.
Review sales communications for effectiveness, accuracy, spelling, and distribution, and promote staff involvement in the community and local businesses.
Lead and manage the personal training department to achieve revenue, client acquisition, and session-production goals.
Integrate personal training products into point-of-sale presentations, support orientation scheduling and package sales, ensure correct session redemption procedures, and oversee the PT manager’s departmental objectives.
Coordinate with Fitness, Sales and Marketing, Accounting, and Information Technology support functions.
Address personnel issues and member complaints according to club procedures and documentation; promote a professional, welcoming atmosphere.
Ensure cleanliness, maintenance, safety, security, and physical plant standards; conduct weekly inspections with the Maintenance Manager and share findings with appropriate staff.
Ensure visible maintenance issues are repaired promptly, signage is posted, out-of-service equipment is removed when possible, and maintenance parts are properly inventoried.
Reinforce that cleanliness is everyone’s responsibility and track opening and closing checklists, stage management, repair and maintenance logs, locker logs, and cleaning checklists.
Assist with payroll processing, submission, and approval.
Understand budgets and income statements, control expenses and purchasing, keep expenses within budget, and explain variances in revenue, sales, and expenses.
Model professional conduct; hold weekly and individual meetings with key personnel; foster an environment for honest feedback; and oversee, support, direct, and develop department heads.
Drive profit-center revenue, including personal training and retail; monitor flagged check-ins to improve revenue and collections; and increase revenue per member.
Conduct department meetings, employee training meetings, daily staff and personal training manager meetings, weekly club management meetings, and annual performance evaluations.
Support company programs and promotions that generate sales leads and membership growth.
Manage payroll and general and administrative expenses to meet expense goals.
Keep current on key competitors and conduct frequent club walk-throughs.
Complete assigned tasks and projects on time and follow all policies and procedures.