General Manager - Embassy Suites Arcadia

WINDSOR CAPITAL GROUP•Arcadia, CA

1d•Onsite

About The Position

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for our newest General Manager. ABOUT WINDSOR HOSPITALITY: Windsor Hospitality is a privately held hotel owner-operator managing a portfolio of nine premium-branded properties across the United States. which include Marriott and Hilton brands. Our properties span markets including California, Nevada, North Carolina, and Georgia. We are a company that invests in our people, our properties, and the communities we serve — with a commitment to operational excellence and long-term ownership discipline. At Windsor Hospitality, our General Managers are key leaders in shaping both the guest experience and the business outcomes of their properties. We offer competitive compensation, a collaborative ownership environment, and a direct line of communication with senior leadership. About this Location: Positioned in the heart of the San Gabriel Valley, the Embassy Suites Arcadia offers a blend of suburban comfort and convenient access to some of Southern California’s most iconic attractions and business hubs. The hotel serves a diverse mix of business travelers, group and meeting business, leisure guests, and family travel, making it a dynamic and fast-paced hospitality environment. With 191 guest suites and over 10,000 square feet of flexible meeting and event space, the property plays a key role within the portfolio by supporting corporate meetings, social events, and group travel demand. Its proximity to the Los Angeles County Arboretum & Botanic Garden and Santa Anita Park further enhances its appeal as both a business and leisure destination. Why do we need you? Windsor Hospitality is seeking an accomplished, results-driven General Manager to lead the Embassy Suites Arcadia, Hotel, a full-service Hilton branded property. This is a high-visibility leadership role responsible for the complete operation of the hotel — from financial performance and revenue growth to team development and brand standards excellence. Reporting directly to the Senior Vice President of Operations, the General Manager serves as the on-property leader for all departments, setting the tone for service culture, operational execution, and financial accountability. The ideal candidate is a strategic operator with a proven track record in full-service hotel management, strong P&L acumen, and the ability to develop and inspire high-performing teams.

Requirements

Minimum 8 years of progressive hotel leadership experience, with at least 3–5 years as a General Manager of a full-service hotel.
Demonstrated track record of financial results including P&L management, budgeting, and revenue optimization.
Proven ability to lead, develop, and retain large, multi-department hotel teams.
Strong proficiency in revenue management principles, distribution channels, and demand-based pricing strategies.
Excellent interpersonal, communication, and stakeholder management skills; ability to effectively interface with ownership, brand representatives, and SVP of Operations.
Solid understanding of hotel sales, digital marketing, and reputation management practices.

Nice To Haves

Prior experience with Hilton brands, specifically Embassy Suites Hotels.
Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Experience reporting to a multi-property regional operations structure.

Responsibilities

Direct and oversee all aspects of hotel operations in alignment with Windsor Hospitality's strategic objectives and brand standards.
Develop, present, and manage the annual hotel budget; prepare short- and long-term financial and operational plans to maximize profitability.
Drive revenue growth through proactive management of ADR, occupancy, RevPAR, and total revenue across all departments.
Monitor and manage P&L performance, implementing corrective action to achieve or exceed financial targets.
Conduct ongoing analysis of market conditions, competitive set, and demand trends to inform pricing and sales strategies.
Oversee day-to-day hotel operations across all departments, ensuring seamless guest experiences that meet or exceed Embassy Suites brand standards.
Establish and enforce quality standards through regular property inspections, department audits, and guest satisfaction data review.
Ensure prompt and effective resolution of guest concerns, championing a culture of service recovery and continuous improvement.
Partner with corporate support teams (revenue management, digital marketing, HR, finance) to optimize performance across all disciplines.
Maintain full compliance with all brand, franchise, ownership, and regulatory requirements.
Lead and support the implementation of local and national sales and marketing programs to drive occupancy and revenue.
Actively engage in key account management, community relationships, and local business development to strengthen the hotel's market position.
Collaborate with the SVP of Operations and corporate teams on revenue strategy, channel management, and digital performance.
Recruit, develop, and retain a high-performing leadership team; conduct regular performance evaluations and implement succession planning.
Foster a positive, inclusive workplace culture that drives employee engagement, productivity, and retention.
Maintain a proactive HR function ensuring compliance with labor laws, wage and benefit administration, and company policy.
Champion ongoing training, development, and coaching programs to build team capability at all levels.
Manage the full employee lifecycle including onboarding, performance management, and separation processes.
Oversee property maintenance, capital expenditure projects, and asset preservation in coordination with ownership and VP of Operations.
Manage vendor and contractor relationships to ensure quality service delivery, competitive pricing, and contract compliance.
Lead or support capital improvement projects, ensuring on-time, on-budget completion with minimal operational disruption.