General Manager

Wonder•Washington, DC

7d•$95,000 - $114,000

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates cross-brand operations in a single facility, and owns the location’s P&L. The General Manager manages employees and nonemployees, including contract partners, drives business results, and represents Wonder within the local partner ecosystem. The position is suited to an experienced leader from operations, logistics, eCommerce, hospitality, food, or a related field. The role oversees daily kitchen, service, and fulfillment operations across dine-in, pickup, and delivery; manages team and partner performance; drives financial and operational results; develops talent and future leaders; and maintains relationships with brand partners, vendors, contracted operators, and local stakeholders. The General Manager ensures that all brands operating in the kitchen meet Wonder’s service and food quality standards.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
A proven leadership background with progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Ability to solve problems proactively and thrive in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to collaborate and influence across finance, HR, logistics, culinary, and partner organizations.
Strong commitment to customer service, quality, accountability, and results.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf life.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Monitor customer feedback and operational trends and use data to improve service.
Set and drive operational KPIs across internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended workforce of Wonder employees and external partners, creating a collaborative, on-brand environment.
Address performance issues promptly and respectfully using coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Develop talent pipelines, succession readiness, and certified trainers to support store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards that support personal and professional growth.
Align staffing, scheduling, and development efforts with anticipated business needs.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Act as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders and represent Wonder in local community and business interactions.
Ensure brands operating in the kitchen follow Wonder’s service and food quality standards.