General Manager

Ulta Beauty, Inc.•Texarkana, TX

14d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, and is accountable for store performance, people, and processes. The GM leads through the company’s mission, vision, and values and develops a high-performing team that consistently delivers sales growth. The role focuses on sales, service, and expense control; talent acquisition, training, and development; and adherence to standard operating procedures and compliance standards. The GM promotes accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink. They use forecasts, payroll budgets, reporting, and store visits or audit results to improve performance and profitability. The role includes providing beauty services and product demonstrations to guests, staying informed about industry trends and products, and maintaining regular attendance. The GM attracts and develops a diverse, engaged team; coaches managers and associates; supports performance reviews and succession planning; communicates company strategy; and fosters teamwork and an inclusive environment. They ensure compliance with company policies, manage scheduling and task execution, protect company assets, oversee inventory and loss-prevention processes, adopt company initiatives and tools, and communicate business trends and operational needs to field leadership. The role requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with availability to close the store at least once per week. Attendance at corporate meetings and conferences, including overnight stays and interstate travel, is required. The position involves frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving items up to 25 pounds. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that affect essential job functions.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing teams.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead all aspects of a single retail store, including its salon, and develop a high-performing team.
Promote accountability for store sales, guest service, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely workload completion.
Address issues identified through financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Partner with the District Manager and People Success to address policy violations and apply corrective action fairly and in accordance with company policies.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Lead manager and associate training, coaching, feedback, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and align store goals with company goals.
Work alongside the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools as directed to plan staffing and prioritize workload.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences, including overnight stays and interstate travel.
Maintain valid identification for airline travel.