General Manager

GEN HOTELS•Indianapolis, IN

7h•Onsite

About The Position

General Hotels Corporation is looking for a General Manager to lead their Crowne Plaza Indianapolis Airport. As the General Manager, you will lead and manage the hotel to foster a culture that aligns with GHC's visions and values. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. They recognize that their associates are the key to their continued success and have a long history of promoting from within.

Requirements

Excellent leadership skills - must be willing to LEAD by example.
Dedication and commitment to team members as well as hotel guests.
Must be able to always provide support to staff.
Willing and able to jump in and help staff when needed and provide coverage of shifts.
Proven success leading a hotel team.
Proven ability to lead sales efforts and motivate staff prior years of hotel leadership experience

Responsibilities

Lead top-line revenue and GOP performance; achieve or exceed hotel goals for these metrics.
Recruit, hire and support training of staff.
Create an operating environment that ensures consistent guest satisfaction.
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Respond appropriately to guests regarding service challenges.
Facilitate a compliant Manager on Duty program 7 days a week.
Maintain hotel operations consistent with Brand Standards. Inspect rooms, public spaces, and storage areas daily to ensure all rooms and public spaces are guest ready and storage areas are clean and safe.
Prepare and submit statistical, performance, and forecast analyses and reports as required
Work within department budgets, defining and directing changes as required.
Oversee the Sales and Marketing activity and results. Lead and participate in sales and marketing strategy meetings.
Facilitate property level accounting, including accounts receivable, accounts payable, and payroll.
Establish and implement company policies, goals, objectives, and procedures, conferring with RDO, peers, and staff members as necessary.
Facilitate hotel projects such as renovations and brand initiatives.