General Manager

Sky Zone•Augusta, GA

23h•Onsite

About The Position

The General Manager oversees all daily park operations under the guidance of the District Manager. The role is responsible for park safety and cleanliness, membership sales and revenue, and delivering an exceptional guest experience across parties, the café, and attractions. The General Manager leads by example and through the team, fostering a positive work environment, setting clear expectations, and upholding Sky Zone standards. The GM leads team members and customer service, manages revenue and expenses, and oversees facility compliance and safety. The role includes developing assistant managers and team leads, managing employment matters, driving revenue goals, coordinating with marketing, cultivating community relationships, maintaining safe and operational attractions, and tracking business performance metrics.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent education.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use Profit & Loss reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or Bachelor’s degree.
Membership sales experience.

Responsibilities

Oversee daily park operations and lead by example, supporting any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders.
Oversee the training provided to park team members and create a positive park culture through recognition and understanding team members’ motivations.
Manage all phases of employment, including hiring, training, monitoring development, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Provide a memorable customer experience and resolve, document, and follow up on customer service issues.
Manage park operations and expenses according to Profit & Loss statements, including purchases, inventory, park costs, and renegotiating terms when appropriate.
Drive revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their departments contribute to revenue goals and develop Front Desk Agents’ sales skills.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community and execute new ideas.
Evaluate department efficiency and effectiveness and implement processes as appropriate.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily, complete work orders and required reports, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.