General Manager

Wingstop • Fort Smith, AR

9h

About The Position

Wingstop – Vibe Restaurants is seeking a General Manager to lead the team and oversee all day-to-day restaurant operations. The General Manager is accountable for financial results, adherence to policies and procedures, and leadership of the restaurant team. This is an exempt, full-time position reporting to the Area Operations Coach. The role calls for an experienced leader who can protect the brand, drive sales, and maintain high service standards.

The position owns restaurant operations, staffing and development, and financial performance. It includes responsibility for facilities, cash handling, organization, cleanliness, sanitation, guest satisfaction, and speed of service. The General Manager manages the employee life cycle, from recruiting and training team members to developing restaurant managers, and is accountable for store profitability, sales, inventory, ordering, and labor management.

The role is fast-paced and requires frequent standing and walking, occasional stooping, kneeling, and crouching, and the ability to lift or move up to 50 pounds. The work environment is moderate to loud, may include evenings, weekends, and holidays, and can involve temperature changes, occasional smoke, steam, and heat in a confined area.

Requirements

• High school diploma or equivalent required.
• Two to four years of supervisory experience in food service.
• Must be at least 18 years old.
• Strong organizational, leadership, and communication skills.
• Ability to identify and solve problems.
• Thorough knowledge of food preparation, catering, and planning.
• General knowledge of computer functions, including Word and Excel.
• Ability to frequently stand and walk, occasionally stoop, kneel, and crouch, and lift and/or move up to 50 pounds.
• Ability to work in a moderate-to-loud environment and withstand temperature changes, occasional smoke, steam, and heat in a confined area.

Nice To Haves

• College degree preferred.

Responsibilities

• Oversee all day-to-day restaurant operations, including facilities management, cash handling, organization, cleanliness, and sanitation.
• Ensure guest satisfaction and a sense of urgency with speed of service.
• Recruit and train new team members and develop restaurant managers.
• Write performance plans and conduct regular check-ins.
• Uphold company policies and procedures and lead the restaurant team.
• Be accountable for the store’s profitability and drive top-line sales through local store marketing and community engagement.
• Manage inventory, ordering, and labor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED