General Manager, Fair Oaks Mall

Knitwell Group•Fair Oaks, VA

1d•$63,870 - $76,640•Onsite

About The Position

The General Manager leads the Fair Oaks Mall store and its team, creating a hospitable environment for customers and associates and building a relationship-based selling culture. The role combines operational leadership with selling activity to deliver exceptional customer experiences, customer loyalty, sustainable sales, and financial results. The General Manager coaches and develops associates, manages talent and staffing, maintains store standards, and ensures compliance with company policies and applicable employment laws.

Requirements

Strong sales experience and a demonstrated ability to meet or exceed performance standards.
Effective leadership skills, including the ability to influence others through inspiration and involvement.
Ability to create exceptional customer experiences and build enduring relationships internally and externally.
Organized, able to multitask in a fast-paced, changing environment, and an excellent communicator.
Fiscally responsible, a critical thinker, and able to make decisions independently with leadership courage.
Technological aptitude to navigate, coach, and train others on computer, iPad, and handheld systems.
Ability to work cooperatively in a diverse work environment.
Open to relocating for opportunities in other areas of the business.
Able to climb ladders, move around regularly, stand for extended periods, and bend, reach, and stretch for products.
Able to lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Nice To Haves

Specialty retail leadership experience is preferred.

Responsibilities

Lead a team in creating a hospitable environment for customers and associates.
Educate, coach, mentor, and inspire store associates based on their individual strengths, opportunities, and needs.
Create a relationship-based selling culture focused on customer needs, loyalty, and sustainable sales.
Build a collaborative team in which associates are accountable for upholding store standards, policies, and procedures.
Monitor the business and competitive landscape, fashion trends, and key business drivers to identify sales opportunities and achieve financial goals.
Balance operational responsibilities with selling activity to create exceptional customer experiences and move the business forward.
Attract, identify, and source talent for current and future opportunities, and manage payroll and staffing schedules.
Protect company assets and maintain a safe work environment.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.