General Manager | Full-Time | Carolina Club UNC Alumni

Oak View Group•Chapel Hill, NC

22h•$100,000 - $120,000

About The Position

Oak View Group is seeking a General Manager to set the vision and culture for the Carolina Club at UNC Alumni and create a welcoming club experience for members across everyday dining, university occasions, and milestone events. The General Manager will shape the Club’s identity, build and lead a team, operate the food service business, and identify new revenue opportunities on and off the venue property, with support from Oak View Group’s national Social Clubs portfolio. The role is responsible for the efficient, professional, legally compliant, and profitable operation of the assigned venue’s food service operations. The General Manager oversees managerial, full-time, and part-time positions and ensures compliance with labor laws, sanitation and food-related ordinances, and alcohol-service regulations. The position pays an annual salary of $100,000–$120,000 and is bonus eligible. It will remain open until December 31, 2026.

Requirements

5–7 years of management experience in the food-related or hospitality industry.
A master’s degree (MA or MS), or a bachelor’s degree (BA or BS) with a business-related major.
Ability to communicate clearly, professionally, and courteously with employees, co-workers, volunteers, management staff, and guests.
Ability to make sound business and operational decisions quickly and under pressure.
Strong working proficiency with Microsoft Office, point-of-sale systems, and timekeeping systems.
Ability to work in a team-oriented, fast-paced, event-driven environment.
Valid food handler’s certificate and alcohol service permit if required by state or local government.
Thorough working knowledge of applicable sanitation requirements, food preparation guidelines, alcohol-service policies, safety standards, and related venue operating requirements.
Ability to calculate basic and complex math functions, including percentages.
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to high standards of integrity, professionalism, ethics, and confidentiality.
Ability to work independently with little direction.

Nice To Haves

Accounting minor or credits preferred.

Responsibilities

Ensure the legal, efficient, professional, and profitable operation of the assigned venue.
Generate and review financial reports, including budgets, projections, forecasts, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary controls, and P&L statements.
Make final decisions on equipment purchases and leases.
Resolve conflicts and provide last-resort mediation, arbitration, and labor negotiations when applicable.
Author, review, and amend policies and procedures as required.
Author and amend contracts and authorize their terms.
Oversee scheduling and labor allocation.
Analyze ticket sales, staffing needs, target-market demographics, and projected point-of-sale-to-guest ratios.
Evaluate historical sales and purchasing data to identify purchasing patterns and forecast cost of goods accurately.
Program and maintain the point-of-sale system to support accurate financial reporting, accountability tracking, and commodity-level tracking by location.
Direct and assist managers in setting and achieving goals, provide direction, and follow up on assignments.
Inspect operations regularly to ensure established quality standards are maintained.
Prepare and submit accurate reports on time, and ensure department heads complete their reporting within the same guidelines.
Develop an effective management team; provide managers with direction and support, evaluate their performance, and recommend improvements.
Review and assist with menu and marketing plan development alongside appropriate department heads.
Build and maintain positive working relationships with show managers, suppliers, vendors, and the public.
Maintain thorough working knowledge of concession and premium-service locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.