General Manager - KidStrong

KidStrong Lake Oswego•Lake Oswego, OR

1d•Onsite

About The Position

KidStrong is a science-based training program that helps kids win at life. We build strong, confident, high-character kids by developing the whole child— body, brain, and character —through high-energy, coach-led classes. Our program serves ages crawling through 11 years old and accelerates milestones through expert coaching, cutting-edge curriculum, and strong parent partnership. At KidStrong, we’re growing fast and making a lasting impact, and we’re looking for a driven, dynamic General Manager to lead our team, grow our membership, and deliver an exceptional family experience. As the General Manager, you’ll be the driving force behind sales, operations, and team leadership at KidStrong. You’ll lead membership growth efforts, optimize center operations, and develop a high-performing team culture that aligns with our mission. You’ll wear many hats, but always with purpose and impact. This is not your typical 9-to-5. It’s a fast-paced, leadership role built for someone who thrives on accountability, loves to engage with families, and leads with both heart and hustle.

Requirements

4+ years of leadership experience in sales, fitness, education, or service-based roles
Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred)
Track record managing KPIs, revenue, scheduling, payroll, and team performance
Strong tech proficiency, comfortable using Google Office, web apps, etc.
Availability to work at least 3–4 weekday evenings and weekend day(s)

Nice To Haves

Bachelor's or associate degree in business, education, or related field preferred
Experience in children’s fitness, enrichment programs, or center-based operations

Responsibilities

Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical)
Own the full sales pipeline & team, manage inbound leads, book and convert trials, follow up with prospects
Track and exceed KPIs across trials, conversions, revenue, and communication metrics
Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships
Deliver a mission-aligned sales experience that builds trust and communicates value to families
Ensure the center runs smoothly, professionally, and on-brand every day
Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes
Collaborate with the Coaching Team to ensure aligned execution of classes and programs
Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards
Respond promptly to corporate, owner, and member requests
Hire, train, and develop team members
Lead by example modeling professionalism, drive, and mission-driven performance
Maintain strong internal communication about trial families, member needs, team updates, etc.
Foster a team culture rooted in ownership, accountability, fun, and continuous improvement