General Manager - KidStrong
About The Position
KidStrong is a science-based training program focused on developing the whole child—body, brain, and character—through high-energy, coach-led classes for children aged crawling through 11 years old. The program aims to build strong, confident, high-character kids through expert coaching, a cutting-edge curriculum, and strong parent partnership. KidStrong is experiencing rapid growth and is seeking a driven, dynamic General Manager to lead their team, increase membership, and ensure an exceptional family experience. This is a fast-paced leadership role for someone who thrives on accountability, enjoys engaging with families, and leads with both heart and hustle, going beyond a typical 9-to-5.
Requirements
- 4+ years of leadership experience in sales, fitness, education, or service-based roles.
- Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred).
- Track record managing KPIs, revenue, scheduling, payroll, and team performance.
- Strong tech proficiency, comfortable using Google Office, web apps, etc.
- Availability to work at least 3–4 weekday evenings and weekend day(s).
Nice To Haves
- Bachelor’s or associate degree in business, education, or related field preferred.
- Experience in children’s fitness, enrichment programs, or center-based operations.
Responsibilities
- Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical).
- Own the full sales pipeline & team, manage inbound leads, book and convert trials, and follow up with prospects.
- Track and exceed KPIs across trials, conversions, revenue, and communication metrics.
- Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships.
- Deliver a mission-aligned sales experience that builds trust and communicates value to families.
- Ensure the center runs smoothly, professionally, and on-brand every day.
- Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes.
- Collaborate with the Coaching Team to ensure aligned execution of classes and programs.
- Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards.
- Respond promptly to corporate, owner, and member requests.
- Hire, train, and develop team members.
- Lead by example modeling professionalism, drive, and mission-driven performance.
- Maintain strong internal communication about trial families, member needs, team updates, etc.
- Foster a team culture rooted in ownership, accountability, fun, and continuous improvement.
Benefits
- Competitive base salary
- Performance bonuses
- Free uniforms
- Team discounts
- Access to professional training
- Career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
