General Manager

Hampton Inn and Suites•Phenix City, AL

2d•Onsite

About The Position

We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments. The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.

Requirements

5+ years of hotel management experience, including leadership responsibilities
Strong knowledge of hotel operations, budgeting, and customer service
Excellent leadership, communication, and problem-solving skills
Experience with hotel management software and PMS systems
Ability to work flexible schedules including weekends and holidays

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Multi-department leadership experience
Strong financial and analytical abilities
Conflict resolution and decision-making skills
Knowledge of hospitality industry trends and best practices
Brand experience with major hotel chains preferred

Responsibilities

Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
Ensure compliance with company policies, brand standards, and local regulations
Maintain high standards of cleanliness, safety, and guest satisfaction
Monitor operational efficiency and implement process improvements
Recruit, train, supervise, and evaluate department managers and hotel staff
Foster a positive, professional, and service-oriented work environment
Conduct performance reviews and support employee development
Manage staffing schedules and labor costs
Address guest concerns and resolve escalated issues promptly
Ensure exceptional customer service standards are consistently maintained
Monitor guest feedback and online reviews to improve service quality
Develop and manage hotel budgets
Monitor revenue, expenses, payroll, and profitability
Analyze financial reports and implement strategies to improve performance
Drive occupancy, ADR, and RevPAR goals
Support sales and marketing initiatives to maximize occupancy and revenue
Build relationships with corporate clients, travel partners, and local businesses
Identify opportunities for growth and market expansion
Ensure compliance with health, safety, labor, and licensing regulations
Maintain security and emergency procedures
Oversee property maintenance and vendor relationships