General Manager

Community Choice Financial Family of Brands•West Allis, WI

1d•Onsite

About The Position

The General Manager leads the store’s daily operations and team to grow revenue, maintain compliance, and deliver customer service. The role includes managing store performance, developing team members, handling financial transactions and risk assessment, maintaining security and compliance, and ensuring the store is staffed and presented effectively. The position offers hands-on coaching and development opportunities. It is an in-person, full-time role requiring at least 40 hours per week and regular weekend attendance. The hourly wage is $22.50, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must be at least 18 years old, or 19 in Alabama.
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing and business-to-business partnership efforts, obtain referrals, and host or participate in community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions; assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules according to budget, workload, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance, address basic facility needs, schedule maintenance, oversee the store planogram, and display seasonal and promotional materials properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment; handle multiple tasks and perform additional duties as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business casual dress code that includes jeans and sneakers.
Performance bonuses.