General Manager

Mexican Sugar•Austin, TX

11d•$85,000 - $110,000•Onsite

About The Position

At Mexican Sugar, bold flavor and elegant presentation come together to create refined Pan-Latin dining experiences. Everything we serve is made from scratch using authentic ingredients and traditional cooking methods. We bring a lavish, authentic Latin American atmosphere to life for our Guests, powered by the talents and contributions of every person on the team. A passion for innovative Latin-inspired cuisine, exquisite small-batch cocktails and premium tequilas is a must. We are seeking an experienced General Manager to lead the overall performance of Mexican Sugar. As our GM, you will oversee restaurant operations, financial performance, leadership development and the Guest experience while bringing our Brand DNA to life each day. You will think strategically, lead through others and develop a strong management team capable of delivering exceptional results. Our ideal General Manager balances long-term business strategy with hands-on restaurant leadership while creating an environment that surrounds our Guests in rich, sultry and luxurious comfort.

Requirements

3–5+ years of restaurant management experience in a high-volume, full-service environment
General Manager experience in a premium, upscale or high-end dining environment strongly preferred
Strong understanding of profit and loss statements, budgeting, forecasting, labor management and cost controls
Proven ability to drive sales, improve profitability and develop high-performing restaurant teams
Results-driven, trustworthy and team-oriented leadership style
Strong communication, organization, problem-solving and decision-making skills
Genuine passion for hospitality, Latin-inspired cuisine, small-batch cocktails and premium tequilas
Bilingual English and Spanish skills are a plus
Food Manager certification required
Ability to work a flexible schedule, including days, evenings, weekends and holidays as business needs require
Must be able to stand for extended periods and lift up to 50 pounds.

Nice To Haves

Bachelor’s degree or professional certification in hospitality, culinary arts or a related field preferred

Responsibilities

Create and adjust annual and quarterly operating plans based on sales trends, market conditions and restaurant performance
Drive top-line sales through elevated Guest experiences, community partnerships and strong restaurant leadership
Review financial results and identify opportunities to increase sales, control expenses and improve profitability
Ensure effective labor management through accurate forecasting and weekly schedule review
Maintain a safe, organized and well-manicured restaurant that is as polished behind the scenes as it is for our Guests
Develop strategies that strengthen Mexican Sugar’s competitive position and presence within the community
Bring Mexican Sugar’s Brand DNA to life through innovative cuisine, small-batch cocktails, premium tequilas, atmosphere and personalized service
Partner with the Chef de Cuisine to deliver a consistently exceptional scratch-made menu for daily dining, private events and special experiences
Lead the Bar Manager in maintaining an industry-leading cocktail, tequila and spirits program
Partner with FB Experiences and FB Society leaders to develop creative experiences that drive sales inside and outside the restaurant
Remain visible and engaged with Guests, personally resolving concerns and correcting experiences that do not meet our standards
Create memorable service that remains two steps ahead and surrounds our Guests in rich, sultry and luxurious comfort
Hire, train, develop and retain some of the best talent in the industry
Ensure Team Members have the knowledge, tools and resources necessary to succeed
Execute our Best First Day orientation and onboarding process for new Team Members and Managers
Create a polished, positive and accountable culture that attracts talented people and allows them to perform at their best
Coach consistently, celebrate team wins and address performance opportunities fairly and directly
Foster productive collaboration between the front-of-house and culinary teams
Develop Managers to take ownership of their Areas of Responsibility and establish clear standards for performance
Oversee AOR distribution and execution, following up consistently and redirecting results when needed
Lead Manager meetings focused on sales, financial performance, restaurant priorities and opportunities for improvement
Hold regular one-on-one meetings with Managers to review AOR performance and long-term professional goals
Build internal talent with an “Always Ready with the Next One” mentality that supports continued brand growth
Hold the leadership team accountable for measurable operational and financial results
Oversee daily restaurant operations and ensure consistent execution of our standards, systems and procedures
Maintain an active, hands-on leadership presence during service
Ensure appropriate staffing, scheduling, inventory and cost-control practices across the restaurant
Oversee service, culinary, bar, facility and Guest-experience standards
Maintain the cleanliness, organization and preventive maintenance of the restaurant and its equipment
Ensure compliance with all company policies and applicable employment, food safety, sanitation, alcohol service and workplace safety requirements