General Manager Palm Beach

KW PROPERTY MANAGEMENT AND CONSULTING•West Palm Beach, FL

6h•Onsite

About The Position

The General Manager (CAM Licensed) provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders.

Requirements

Five (5) years of experience as Community Property Manager managing community operations, such as staff and service contracts.
High School diploma required.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
Proficient and working knowledge of Microsoft Office Applications.
Must have a Florida CAM license.
Must have a valid FL Driver’s license.
Ability to react and address all emergency situations in a timely manner.

Nice To Haves

College degree preferred.
Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.
Some locations will require bi-lingual in English and Spanish.

Responsibilities

Serve as the key employee liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image with a friendly and outgoing manner, timeliness, and professional appearance.
Manage and operate the community, working closely with the Association Board of Directors and/or the Developer, and facilitate solutions to problems within the community.
Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, residents, owners, clients, and the public.
Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
Prepare annual budgets for the association.
Analyze and distribute monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables.
Maintain complete and accurate property files and records according to department systems, with an emphasis on documentation for future reference.
Coordinate with headquarters support staff on management company procedures for processing and distributing information.
Provide prompt, detailed, and accurate general status reports on all properties assigned.
Supervise on-site team members, develop specifications, and continually evaluate service needs and performance in all areas of maintenance and management.
Encourage staff to behave in a professional manner, comply with company’s safety standards, and motivate staff to work as a team.
Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of a project team.
Prepare for and act as chairperson for team meetings.
Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
Initiate contact with new resident representatives to coordinate the move-in process, provide an introduction and orientation to the staff and building, review available services, and review the building rules and regulations.
Set and adhere to the highest standards of performance and instill them in the staff by personal follow-up to ensure that the service is being delivered.
Respond to phone calls and correspondence in a timely and professional manner.
Maintain a professional relationship with the BOD, Unit Owners, and vendors.
Run a BOD meeting when necessary according to Roberts Rules of Order.
Create a management report depicting an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and make clear and concise recommendations.
Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
Support the KWPM’s GREAT values, philosophy, goals, and adhere to KWPM policies.
Organize time effectively and successfully balance the competing demands of multiple projects.
Attend monthly Manager’s meeting.
Maintain and upload all documents into the management support systems accurately and update accordingly.
Monitor contracts regularly, evaluate and negotiate all contracts effectively.
Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder.
Obtain a copy of all business licenses from vendors and update all documents accordingly.
Maintain accurate records, files, and communication pertinent to the Association office.
Organize all files and policies as per the company’s standards.
Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
Possess knowledge of assets cash balances and availability of funds for projects, and cash flow management for capital improvement.
Monitor aging report, timely legal action, and updated collection module on a timely basis.
Keep up-to-date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.