General Manager

Defined Fitness Inc•Rio Rancho, NM

13d•$60,000 - $70,000

About The Position

The General Manager leads a fast-paced fitness club, setting standards for performance and creating a welcoming, motivating environment for members. The role develops and directs the team, coordinates department heads toward club goals, supports rising sales, and maintains company standards for cleanliness, service, staffing, and facility operations. The General Manager also manages hiring, evaluations, discipline, training, payroll coordination, deposits, inventory, complaints, and facility improvement needs. The position includes personal, club, and operations performance metrics. The stated schedule is Monday through Thursday, 9 AM–7 PM, and Friday, 8 AM–6 PM; the role may also require evenings and/or weekends as needed.

Requirements

At least two years of management experience in the service, health, fitness, or a related industry.
Valid CPR/AED certification, including infant and child certification, within the first 45 days of employment and maintained throughout employment.
Strong verbal, written, and interpersonal communication skills.
Valid New Mexico driver’s license with an acceptable record, and registered and insured transportation.
PC literacy, including Microsoft Office and products such as ABC and GymSales.
Ability to learn and pass company processes for sales tours, telephone inquiries, and membership cancellations/freezes.
Ability to work evenings and/or weekends as needed.
Ability to stand and/or walk for up to eight hours at a time.
Ability to lift and carry approximately 50 pounds.
Ability to walk, squat, bend, stoop, stand, listen, read, and write.

Nice To Haves

Bachelor’s degree in business administration or a related field is preferred.

Responsibilities

Complete weekly deposits accurately and on time.
Lead and develop the team, support productivity, and drive sales.
Coordinate department heads to achieve club goals and benchmarks.
Coordinate payroll for all team members in a timely manner.
Address and resolve complaints, comments, and suggestions.
Promote positive, collaborative working relationships and an enjoyable work environment.
Maintain company standards for cleanliness, professional service, and staffing.
Manage inventory throughout the club.
Complete training and identify ways to improve efficiency and effectiveness.
Manage hiring, evaluations, disciplinary actions, and training for new and current team members.
Monitor the need for new equipment and other facility improvements.
Perform other duties as assigned.
Meet the stated personal, club, and operations performance metrics.