General Manager

Potbelly (Potbelly Corporate)•Park Ridge, IL

3d•$60,000 - $65,000•Onsite

About The Position

The General Manager leads a Potbelly shop and creates a welcoming, energetic environment that encourages belonging and teamwork for employees and customers. The role oversees team development, staffing, shop operations, customer service, food safety, security, local marketing, inventory, costs, and assigned profit-and-loss items. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and be able to work at least 45 hours per week. The base salary range is $60,000–$65,000, with bonus potential. The position offers competitive pay with performance-based annual raises and a range of benefits. Applicants must meet and maintain all eligibility requirements to qualify for listed benefits.

Requirements

Be at least 18 years of age.
Have at least 2 years of experience as a General Manager in a restaurant or retail environment; P&L responsibility is preferred.
Meet state Food Safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
Illinois employees must become food safety certified within 30 days of employment.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Enjoy problem-solving.
Have open availability.
Be able to maintain deadlines and prioritize while running an effective shift.
Have strong organizational skills and the ability to multitask.
Be comfortable working in a bustling kitchen environment; knife skills are a plus.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to build and develop strong teams and handle conflict resolution.
Have strong interviewing skills.
Be able to write effective schedules and maintain labor goals.
Have Microsoft Office skills.
Have strong business acumen and the ability to understand and interpret financial reports.
Be able to stand or walk for 8–9 hours or as needed.
Have the stamina to work a minimum of 45 hours per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

P&L responsibility in a restaurant or retail General Manager role.
Knife skills.

Responsibilities

Train, coach, and develop shop team members and help them realize their potential.
Assess staff abilities and create and implement development plans.
Interview, select, and hire people who represent Potbelly values.
Develop and maintain a positive shop culture that supports attraction and retention.
Effectively schedule Associates, Certified Trainers, and Shift Leaders.
Update the communication board with critical shop information.
Hold regular meetings with key shop staff.
Delegate tasks effectively and ensure a high standard of execution.
Ensure security procedures are followed.
Ensure back-of-the-house procedural standards are met.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including recruiting and marketing outside the shop.
Control cost of goods, variances, and inventories within the shop.
Create a marketing plan and lead local shop marketing to increase sales, ideally participating in community, school, local business, social, and nonprofit activities.
Control assigned profit-and-loss line items.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Effectively handle customer complaints and issues.
Perform other duties as assigned.