General Manager

Laundry Capital Co. LLC•Woodside, NY

13d•Onsite

About The Position

Laundry Capital is hiring a General Manager to lead a laundromat location. The role is responsible for managing people, maintaining accountability, driving productivity, overseeing daily operations, and supporting store profitability. General Managers are customer-facing leaders who take ownership of customer satisfaction, staffing, employee development, store operations, safety, equipment, inventory, sales, and financial performance. They also assist customers with everyday laundromat needs, process wash, dry, and fold drop-off orders, and keep the store clean and presentable. Managers typically work four weekdays and one weekend day, totaling approximately 45 hours per week as a baseline. The usual schedule is Monday, Tuesday, Thursday, Friday, and Saturday. They may occasionally need to cover another shift, including overnight hours, based on business needs.

Requirements

At least 3 years of retail sales experience.
At least 2 years of experience leading a team.
Willingness to submit to drug and alcohol screenings when requested.
Ability to stand for up to 8 or more hours at a time during a shift.
Ability to lift 35 pounds.
Ability to communicate professionally with customers and associates.
Ability to resolve customer issues and complaints in a timely manner.
Ability to train store associates in their assigned tasks.
Ability to work a flexible schedule, including occasional coverage of different shifts and overnight hours.

Responsibilities

Drive customer satisfaction, retention, and growth.
Participate in screening and selecting staff for the store.
Ensure employees complete required training and evaluations, and identify and develop talent.
Promote a safe, positive, and fair work environment and ensure company policies and procedures are followed.
Create employee schedules within budgeted payroll hours and ensure payroll is accurate and timely.
Use tools and logs to maintain customer-facing operational equipment.
Maintain store cleanliness and ensure laundry carts, folding tables, televisions, and other ancillary items are available and functional.
Enforce safe practices to prevent accidents and injuries inside and outside the store.
Manage emergencies such as fires, floods, and severe weather.
Ensure security alarms and surveillance equipment are operational.
Maintain adequate inventory, conduct accurate inventory counts, and maintain product presentation.
Ensure logs are used to report equipment and building maintenance issues.
Audit preventative maintenance tasks, including lint screen cleaning.
Escalate hot water, heating, air conditioning, and other equipment problems promptly; troubleshoot equipment and perform minor repairs.
Train employees to process retail sales and upsell customers.
Keep associated costs low, including costs related to washer and dryer selection, detergent use, and card use.
Report information accurately and honestly, and promptly notify the District Manager of discrepancies.
Respond quickly to VTM and bill changer problems, including when off duty.
Participate in and execute promotional programs, ensuring correct handling of coupons and forms and accurate use of promotional logs.
Submit accurate and timely retail sales and other information weekly.
Execute initiatives to improve store financial performance and suggest ways to increase sales or reduce costs.
Assist customers with everyday laundromat needs and complete wash, dry, and fold drop-off orders.
Keep the store clean and presentable.