General Manager

Smile America Partners•Conyers, GA

48d

About The Position

We are a family dentistry practice looking for an experienced, General Manager to be part of our team. The General Manager is responsible for all day-to-day functions of the dental office, as well as the management of administrative and clinical staff members. Must have prior responsibility for Profit & Loss, and a thorough understanding of the financial performance, including billing, collections and costs to operate the practice. Must have strong leadership abilities to help guide the growth and success of our practice. Must lead by example with compassion, have a high-level work ethic and extensive knowledge of dentistry. Must be highly competent in managing all business aspects of a dental office. We are looking for someone who can lead our team and help us grow and fulfill the vision for the practice. Our focus is providing excellent service to our patients. Must be willing to work autonomously with little-to-no direct supervision. If you have a positive attitude, excellent verbal skills, practice management experience and enjoy helping people receive great comprehensive dental care, please submit your resume to Michael at [email protected] General Manager will report dually to the dental practice owner and senior healthcare administration leader located in the Midwest.

Requirements

Bachelor’s Degree required; MBA/MHA/MPH preferred
Minimum 10 years dental office management or supervisory experience required
Compassionate, friendly and caring individual
Prior experience with dental management software – EagleSoft preferred
Strong knowledge of dental billing and insurance protocols
Knowledge of dental terminology, procedures and diagnosis
Excellent customer service and leadership skills
Ability to plan and prioritize duties
Confidentiality
Strong organizational skills
Proficient computer skills (i.e. Windows, Microsoft Office Suite)

Responsibilities

Lead by example and coach team to provide exceptional patient experiences
Create, establish and manage internal office protocols and procedures to ensure office efficiency
Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention, and profitability
Oversee timely processing of insurance claims
Oversee collections and accounts receivable
Schedule team members to ensure adequate shift coverage and facilitate requests for time off
Serve as opening/closing manager
Assist in the interviewing, on-boarding and training of new hires
Communicate with office team regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
Lead staff trainings
Complete administrative tasks, such as bank deposits, revenue posting payroll and invoice processing
Ensure execution of operational standards, including compliance with the office policies, procedures, and government regulations
Organize and oversee supply purchases and operations expenses
Take responsibility for the appearance and functionality of the office
Ensure maintenance of records in compliance with privacy and security regulations and maintain facilities and equipment in accordance with OSHA standards
Oversee infection control program to ensure compliance with policies and procedures including staff training, data collection, maintenance of logs and documentation
Other duties as required