General Manager - Floater

24 Hour Fitness • Los Angeles, CA

1d

About The Position

As a General Manager at 24 Hour Fitness, you will lead club performance in support of the company’s mission, vision, and values. You will drive membership growth, revenue generation, and operational excellence while leading a high-performing team to deliver an exceptional member experience and achieve sales goals. The role focuses on membership sales, fitness revenue, and overall club performance, fostering a results-oriented culture grounded in accountability and success.

You will develop a motivated team, maintain a welcoming club environment, and oversee daily operations, including facility and equipment upkeep, cleanliness, safety, budgets, and compliance. You will also build relationships with members and the local community, and develop programs that support member engagement and retention. The schedule is consistently 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs. Travel of up to 10% is required for training sessions and meetings.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams in delivering member and team-member initiatives through a strong service focus and consistent service culture.
• Ability to create an outstanding member and team-member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and maintained throughout employment. The company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) required within 90 days of hire. The company provides access to a certification program at no cost. A qualifying degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of certification, subject to qualification and approval.
• Ability to travel up to 10% of the time for training sessions and meetings.
• Ability to perform frequent cognitive tasks, including learning new tasks, remembering processes, maintaining focus, completing work independently and within time frames, making timely decisions, and communicating effectively.
• Frequent use of phones, computers, printers, and other electronic devices requiring fine manipulation.
• Ability to stand and walk for prolonged periods and spend time on foot supervising the club floor and interacting with members and staff.
• Ability to bend, stoop, climb, reach, and lift or move up to 25 pounds regularly, and occasionally lift up to 50 pounds, with or without assistance.
• Regular exposure to cleaning chemicals and agents, fitness equipment, and moving mechanical parts; occasional exposure to loud noise levels consistent with a fitness or gym environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to grow membership sales, fitness, retail, and other revenue streams and exceed targets.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Coach and support team members by setting objectives, delegating responsibilities, leveraging strengths, and fostering excellence and accountability.
• Build strong member relationships and create a welcoming, community-focused environment that supports members’ fitness goals.
• Oversee daily club operations, including facility maintenance, equipment upkeep, and cleanliness.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols and procedures for members and staff in compliance with health and safety regulations.
• Build local community relationships, represent the gym at events, and conduct outreach to attract new members.
• Develop and execute member retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent 9:00 AM–7:00 PM or 10:00 AM–8:00 PM schedule aligned with peak business hours and club needs.
• Travel up to 10% of the time to attend training sessions and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate connections with team members and participation in community events, both in person and virtually.
• The company provides access to approved CPR/AED and personal training certification programs at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed