General Manager

Community Choice Financial Family of Brands•Cedar Rapids, IA

1d•Onsite

About The Position

The General Manager (GM) leads the store’s daily operations and team to grow revenue, meet company performance standards, maintain compliance, and build customer loyalty through high-quality service. The role includes coaching and developing team members, supporting business growth and community engagement, evaluating and processing financial transactions, managing store security and cash, and ensuring the store is appropriately staffed and maintained. This is an in-person, full-time position in Cedar Rapids, Iowa, with a schedule of at least 40 hours per week that includes weekends. The hourly wage is $19.25, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old, or 19 in Alabama.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members through training on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow business and revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure the store is staffed for optimal performance.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and ensure seasonal and promotional materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key holder program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and their family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.
Business-casual dress code that includes jeans and sneakers.