General Manager

Panera Bread • Lebanon, TN

3d

About The Position

The General Manager leads a high-performing team and oversees the success of a Panera bakery-cafe. The role owns cafe operations and makes strategic decisions while creating an environment where the team can thrive and guests receive welcoming, high-quality service. The General Manager is responsible for staffing, scheduling, hiring, onboarding, training, team and manager development, performance management, and succession planning. They ensure the bakery-cafe meets its goals, operational and quality standards, guest-service expectations, and company initiatives. The role also maintains compliance with company policies and applicable regulations, workplace health and safety, costs, and inventory, while helping foster a culture of warmth, belonging, growth, and trust.

Requirements

• At least 18 years of age.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run successful shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects weighing 25 pounds.
• Ability to stand and walk for up to 6 hours.
• Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
• Any job offer is conditional upon the results of a background check.

Nice To Haves

• 3 or more years of restaurant General Manager experience preferred.
• ServSafe certification, or ability to achieve certification.

Responsibilities

• Lead the bakery-cafe team and manage staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members; motivate, engage, inspire, and celebrate the team.
• Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Develop managers on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures and ensure the bakery-cafe executes company strategies and initiatives.
• Ensure guests are delighted by the quality of food, service, and staff.
• Build relationships that encourage long-term guest loyalty.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
• Maintain the bakery-cafe’s overall costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life, and pet insurance.
• 401(k) with match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed