General Manager

Sophy - Hyde Park•Chicago, IL

21d•$140,000 - $160,000•Onsite

About The Position

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Requirements

Effective listening and communication
Initiative
Ability to work independently and in teams
Ability to lead by example
Ability to exercise good judgment and discretion
Effective problem-solving skills
Excellent customer service
Ability to multi-task
Maintain composure under pressure
High level of professionalism, integrity, and follow through
Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
People Skills – ability to collaborate, create rapport, and work effectively with others
Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
Judgment & Discretion – appropriately handle confidential and sensitive information
Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
Minimum of 5 years of leadership, management or supervisory experience preferred
A college degree and/or equivalent work experience required.

Responsibilities

Maximize hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources.
Develop and/or maintain all hotel operations consistent with Olympia Hotel Management values and standards.