General Manager

Legends Global•Pawtucket, RI

13d•Onsite

About The Position

The General Manager will oversee the daily operations of the ice rink and surrounding facilities, ensuring a safe and enjoyable experience for all guests. This role involves managing staff, coordinating ice maintenance, handling financial responsibilities, and fostering community relationships to drive participation and customer retention.

Requirements

Experience in facility operations
Experience with ice maintenance and safety protocols
Experience in staff supervision and management
Experience in customer service
Experience in financial management, including budgeting and expense monitoring
Experience in event and program coordination
Knowledge of compliance and administration procedures
Experience in marketing and community relations

Responsibilities

Oversee daily operation of the ice rink and surrounding facilities
Schedule public skating, hockey, figure skating, lessons, rentals, and special events
Ensure ice quality through resurfacing and maintenance coordination
Monitor refrigeration, HVAC, lighting, and facility systems
Coordinate opening and closing procedures
Maintain cleanliness and overall appearance of the facility
Supervise ice resurfacing operations using equipment such as a Zamboni
Monitor ice thickness and temperature
Ensure compliance with safety regulations and risk-management policies
Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
Respond to accidents, injuries, and emergency situations
Maintain incident and accident reports
Hire, train, schedule, and supervise rink employees (such as Zamboni drivers, rink attendants, maintenance staff, cleaners)
Conduct employee evaluations and disciplinary actions
Ensure staff certifications and training remain current
Develop team communication and operational procedures
Address customer questions, complaints, and concerns
Ensure a safe and enjoyable guest experience
Coordinate memberships, rentals, and group bookings
Build relationships with local hockey leagues, schools, and skating clubs
Support community outreach and promotional programs
Prepare and manage budgets
Monitor revenue and operating expenses
Handle cash management and reporting procedures
Approve purchases and vendor contracts
Track attendance, sales, and program performance
Assist with pricing strategies and financial forecasting
Organize tournaments, competitions, birthday parties, and special events
Coordinate ice time allocation among teams and programs
Work with coaches, referees, instructors, and league organizers
Promote seasonal programs and community events
Ensure compliance with local, state, and federal regulations
Maintain permits, insurance documentation, and operational records
Develop policies and emergency action plans
Coordinate inspections and regulatory reporting
Support advertising and social media efforts
Promote skating programs and public events
Develop partnerships with schools, youth organizations, and sponsors
Increase participation and customer retention