General Manager

CLS Living•Austin, TX

About The Position

CLS Living is seeking a dynamic and experienced General Manager to lead a student housing community. The General Manager oversees day-to-day operations, team development, financial performance, and strategic planning, while delivering high-quality service to residents and partners. The role leads a mid-size team in a fast-paced collegiate environment and supports an exceptional resident experience and workplace culture.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel, and property management software.
Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.
Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.
Ability to thrive in a fast-paced, hands-on environment.
Solutions-first mindset and ability to handle challenges with professionalism and integrity.

Nice To Haves

Experience with Entrata property management software.
Bachelor’s degree.

Responsibilities

Build, lead, and develop a high-performing team that embodies CLS Living’s values and culture.
Foster a collaborative, positive, and professional environment for staff and residents.
Ensure staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote positive relationships with residents, parents, staff, university partners, and the surrounding community.
Encourage team visibility on campus and in the local business community to strengthen brand presence and engagement.
Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
Implement and refine systems and procedures to improve operational efficiency and reduce costs.
Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
Ensure compliance with legal, regulatory, and company policies.
Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
Maximize Net Operating Income through cost control, revenue generation, and strategic budgeting.
Ensure leasing, accounting, and property management systems, such as Entrata, are current and used effectively.
Analyze financial reports, manage budgets, and provide regular variance and performance updates.
Oversee timely execution of payroll, invoicing, and hiring documentation.
Develop and execute an annual marketing plan and track daily and weekly leasing goals.
Ensure marketing channels, websites, and printed materials accurately and positively reflect the brand.
Maintain knowledge of the property and competitive landscape through market research and team coaching.
Plan and execute resident events to support community engagement and satisfaction.
Collaborate with local schools and student organizations on outreach and partnership opportunities.