General Manager

EXOS•South San Francisco, CA

About The Position

Exos is seeking an experienced General Manager to oversee fitness-facility operations and services. The role manages department leads and team members across Operations, Fitness, Group Exercise, Membership Services, and Facility Attendants, while building relationships with client members, employee resource groups, and client departments. The General Manager tracks and reports key metrics, reviews budgets, controls costs, and demonstrates cost savings or avoidance without compromising quality. The role emphasizes consistent onsite supervision, customer care, responsive service, strong client partnerships, and prompt issue resolution. The position calls for direct management experience, strategic and entrepreneurial thinking, confidence with evolving fitness and wellness trends, and the ability to lead collaboratively in a dynamic environment. The General Manager should communicate clearly, develop direct reports, analyze information to guide decisions, and build effective working relationships across the organization. Exos is an elite coaching company focused on holistic health and readiness. Its offerings include fitness-center management, onsite coaching and classes, an app, team-building experiences, executive coaching, personal development programming, athlete training, and practitioner education. Exos is an equal opportunity employer committed to an inclusive workplace and offers reasonable accommodations to applicants with disabilities.

Requirements

At least 7 years of General Manager experience within the fitness industry.
Bachelor’s degree in fitness or a business-related field.
Direct management experience, including staff management and responsibility for overall programs and services.
Clear, concise, and professional speaking and writing skills.
Ability to lead in a dynamic, fast-paced environment with competing priorities.
Ability to build relationships and communicate effectively with key client stakeholders.
Ability to analyze large amounts of information and identify key considerations for action.
Ability to work collaboratively with all levels of the organization.

Nice To Haves

Experience in strategic planning, coordination, delivery, and evaluation of diverse fitness and wellness services.
High-energy, collaborative, proactive, and results-oriented approach to facility management.
Strong evidence of entrepreneurial initiative and an approach that treats the role like one’s own business.
Knowledge and confidence regarding evolving fitness and wellness trends.
Willingness to pilot new approaches and learn from failure to improve outcomes.
Ability to facilitate expectations and outcomes to direct reports.
Strong inclination toward coaching and developing others.
Openness to new ideas and flexibility in approaches to achieve results.
Willingness to embrace constructive feedback to improve the current state.

Responsibilities

Hire, supervise, mentor, and evaluate department leads and team members across Operations, Fitness, Group Exercise, Membership Services, and Facility Attendants.
Build and manage quality relationships with client members, client employee resource groups, and departments including medical, benefits, cafeteria, and facilities.
Drive, track, and regularly report on key metrics.
Conduct regular budget reviews and help control the cost of goods and services.
Demonstrate cost savings or cost avoidance without compromising quality.
Provide consistent onsite supervision and focus on customer care, client partnership touchpoints, and swift issue resolution.
Ensure excellent customer service and responsiveness to internal and external constituents.
Plan, coordinate, deliver, and evaluate fitness and wellness services.
Set expectations and communicate outcomes to direct reports.
Coach and develop team members.
Analyze information to identify important considerations and actions.
Build relationships and collaborate with stakeholders across the organization.