Manager

Planet Fitness • Lake Havasu City, AZ

3d • Onsite

About The Position

The General Manager leads the club team in delivering financial results through excellent member and team member experiences. The role oversees all aspects of club performance and daily operations, including staff development, community relationships, and adherence to Planet Fitness brand standards. The General Manager is accountable for membership growth, revenue and sales performance, labor and payroll budgets, customer satisfaction, and brand excellence. This position is based in Lake Havasu City, Arizona, reports to the Regional Manager, and may involve travel to support other locations or local community events.

Requirements

• At least 2 years of experience managing a team in a high-volume or fast-paced environment.
• A career path showing increasing responsibility and proven success delivering measurable results.
• High school diploma or equivalent.
• Experience with Microsoft Office, including Word and Excel, and general technology such as computers and phone systems.
• Strong oral and written communication skills and attention to detail.
• Ability to organize and prioritize multiple tasks and adapt to changing needs.
• Weekend shifts may be expected at times, depending on staffing, performance, and business needs.

Nice To Haves

• Bachelor’s degree or equivalent years of management experience.
• Experience in a multi-unit organization.

Responsibilities

• Recruit, lead, manage, communicate with, train, and develop the club staff, including the Assistant Manager, Front Desk employees, and Fitness Trainers.
• Support direct team members and peer General Managers to encourage personal and professional growth, teamwork, and shared measures of success.
• Address club and online issues involving employees and members appropriately, respectfully, and promptly.
• Maintain a clean, friendly, comfortable, and well-maintained environment for members and team members.
• Ensure employees are trained on Ignite Fitness and PFHQ initiatives, including club tours, information calls, cleanliness expectations, member concerns, and membership enrollment.
• Grow club revenue and profitability by increasing membership and EFT per member, reducing attrition, managing and collecting bad debt, maintaining prospect closing rates, and increasing retail sales.
• Lead field marketing and corporate sales efforts by attending local events, developing community partnerships and group memberships, and growing membership and EFT.
• Set, communicate, and track key operational metrics to support club performance and goal achievement.
• Monitor compliance with policies, procedures, standards, inventory, supplies, documentation, and confidentiality requirements.
• Oversee employee payroll and scheduling to stay within budgeted hours while maintaining appropriate club staffing.
• Deliver brand excellence through brand-standard reviews, monthly self-audits, daily cleaning expectations, and standard operating procedures for maintenance and repairs.
• Communicate and implement new initiatives from Ignite Fitness and PFHQ.
• Undertake additional duties or assignments within the overall scope of the position.

Benefits

• Competitive salary
• 401(k) plan
• Employee-linked incentive program
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage
• Paid time off
• Free Black Card membership and exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree