General Manager - Retail - Espanola, NM

Champion Homes•Española, NM

17h•Onsite

About The Position

Champion Home Builders, Inc. is seeking a General Manager to oversee the retail team at its Homes Direct Sales Center in Española, New Mexico. The General Manager directs and controls Sales Center administration, and plans, develops, and implements goals in accordance with operational procedures and authority from the corporate office. The role is directly accountable for the Sales Center’s profits and losses, either directly or through subordinate supervisors. The position supervises Sales Center employees and carries out related responsibilities in accordance with company policies and applicable laws. These include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems. The role requires travel of up to 10% annually. Background check and drug screening are required.

Requirements

Strong analytical and decision-making skills.
Strong business acumen and ability to work with numbers.
Strong leadership skills.
Strong verbal and written communication skills.
Ability to respond promptly to customer needs.
Passion, optimism, and ability to inspire respect and trust among employees.
Strong work ethic.
Ability to live the Champion Operating Principles.
Bachelor’s degree from a four-year college or university, or five years of retail customer sales/large-ticket sales experience, or an equivalent combination of education and experience.
Ability to travel up to 10% annually.
Successful completion of a background check and drug screen.

Nice To Haves

Successful manufactured-home sales experience is preferred.
Prefabricated or manufactured home industry experience is strongly preferred but not required.

Responsibilities

Plan and develop growth of the operation, identify opportunities to expand, and evaluate the market and competitors.
Hire, train, and develop Sales Center employees to support long-term productivity.
Conduct regular training programs for employees.
Support the team in continually prioritizing leads.
Help move transactions through the sales pipeline.
Ensure processes are followed throughout the sales process.
Maintain good working relationships with lenders, installers, and contractors.
Maintain a pristine, customer-friendly Sales Center.
Promote a strong customer experience and engage with customers and the team.
Directly supervise Sales Center employees, including planning and assigning work, directing performance, appraising employees, rewarding and disciplining them, and resolving complaints and problems.
Perform other duties as assigned.