General Manager

Sila Services•Augusta, ME

14d

About The Position

Dave's World is seeking an experienced, hands-on General Manager to lead operations across its seven Maine locations. The role oversees overall business performance, including revenue, profitability, budgets, and P&L management, while developing strategies for growth, improved margins, and greater operational efficiency. The General Manager works with regional and corporate leadership on planning, forecasting, and long-term growth initiatives. The position leads managers and teams across sales, service, installation, and operations; establishes goals and accountability; and partners with Talent Acquisition and HR on staffing, retention, succession planning, and employee development. It is responsible for consistent service delivery, installation quality, scheduling, workforce utilization, safety and licensing compliance, and customer experience. The role calls for a visible, engaged leader who balances strategy with day-to-day execution and can travel between Dave's World locations throughout Maine.

Requirements

7–10+ years of progressive leadership experience.
Experience managing multiple locations, branches, or a geographically dispersed operation.
Strong financial acumen, including demonstrated P&L ownership and experience managing budgets, revenue, and profitability.
Proven ability to grow revenue, improve operational performance, and develop successful teams.
Experience leading sales, service, installation, and operational functions.
Strong understanding of KPIs, labor management, scheduling, capacity planning, and operational efficiency.
Ability to lead through change while maintaining employee engagement and a strong company culture.
Excellent communication, problem-solving, and leadership skills.
Ability to travel between Dave's World locations throughout Maine.

Nice To Haves

Leadership experience in HVAC, plumbing, electrical, or residential home services; HVAC or home services industry experience is strongly preferred.
Familiarity with ServiceTitan or similar field service management platforms.
Technical trade experience is helpful but not required.

Responsibilities

Own overall business performance, including revenue, profitability, budgets, and P&L management.
Develop and execute strategies to drive revenue growth, improve margins, and increase operational efficiency.
Monitor key performance indicators, including revenue, gross margin, labor efficiency, average ticket, close rates, and customer satisfaction.
Identify opportunities to streamline processes, control costs, and improve productivity.
Oversee daily operations across multiple locations, ensuring consistency, quality, and accountability.
Work with regional and corporate leadership on business planning, forecasting, and long-term growth initiatives.
Partner with sales leadership to improve performance, conversion rates, and revenue opportunities.
Identify opportunities to expand services, increase market share, and grow existing customer relationships.
Align sales and operational teams on customer expectations, scheduling, and execution.
Monitor lead conversion, sales performance, and installation capacity to support sustainable growth.
Build a customer-focused sales culture centered on solutions rather than high-pressure sales tactics.
Lead, coach, and develop managers across sales, service, installation, and operations.
Establish clear expectations, measurable goals, and accountability throughout the organization.
Build a leadership team capable of supporting continued growth.
Partner with Talent Acquisition and HR on staffing, retention, succession planning, and employee development.
Foster a positive, performance-driven culture where employees feel supported and have opportunities to grow.
Maintain strong communication and collaboration across all locations.
Ensure a consistent, high-quality customer experience from initial inquiry through project completion.
Oversee service delivery, installation quality, scheduling efficiency, and workforce utilization.
Address operational challenges proactively and implement solutions that improve performance.
Ensure compliance with safety standards, licensing requirements, and company policies.
Maintain Dave's World's reputation and local relationships throughout Maine.
Travel between Dave's World locations throughout Maine.