General Manager

Vibrant SCL LLC•North Liberty, IA

23d•$70,000 - $75,000•Hybrid

About The Position

The General Manager is part of the leadership team that reports directly to the COO Vibrant LLC/ Vibrant SCL, LLC. The General Manager works strategically with leadership to successfully execute local, regional and corporate initiatives within the organization. The General Manager will be involved in key initiatives and ensuring those initiatives are aligned with the business objectives. The General Manager - is responsible for the overall leadership, administration, quality, and operational performance of the organization’s Supported Community Living (SCL) programs. This position provides strategic and day-to-day oversight of group home services, host home services, and SCL services while ensuring individuals receive services experience, person-centered, and high-quality support. This is a hands-on leadership position requiring regular office work, travel between program locations, participation in meetings, response to operational issues, and availability for on-call responsibilities.

Requirements

Experience managing group homes, host home programs, SCL services, or similar community-based services.
Experience working with individuals with intellectual/developmental disabilities or other populations receiving Supported Community Living supports.
Demonstrated customer service skills and ability to de-escalate situations
Computer/keyboarding skills: Microsoft office, excel, PowerPoint, Adobe
Excellent verbal and written communication skills
Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status and special needs.
Experience developing policies, procedures, quality improvement plans, and corrective action plans.
Experience managing multiple locations and supervisory-level employees.
Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
Have a positive attitude and be a team player
Ability to drive to work site locations
Ability to lift 25-50 lbs., bend, twist, kneel, reach, pull, push and carry
Valid Driver's license and auto insurance
Must be 18 years or older

Responsibilities

Directly supervise and evaluate the Group Home Manager and Host Home Program Manager(s)
Provide overall leadership and operational oversight for group home, host home, and SCL services
Monitor program operations to ensure services are delivered consistently, safely, efficiently, and in accordance with organizational policies
Ensure adequate staffing coverage and appropriate response to staffing shortages, call-offs, emergencies, and other operational needs.
Conduct regular visits to program locations and maintain visibility with staff and individuals receiving services.
Coordinate with COO in relation to Human Resource and Program compliance
Coordinate with team in relation to the management of client’s service utilization
Participate in strategic planning and organizational initiatives related to SCL services.
Assist executive leadership with program development, expansion, budgeting, and long-term planning.
Establish clear expectations, performance standards, and accountability for program managers and supervisory staff.
Provide ongoing/additional training as needed
Other duties as assigned