General Manager

Nouria•Hartford, CT

About The Position

Nouria Energy Corporation is a multi-generational, family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. The company’s wholesale and retail fuel businesses carry multiple brands, and its wholesale operations supply branded and unbranded fuel to more than 300 locations across New England and New York. Nouria operates more than 150 company-operated convenience store locations and car washes. The Store Manager is ultimately responsible for day-to-day store operations, including car wash and food service operations, profitability, budgeting, expense control, inventory, shortage control, customer service, safety, scheduling, training, and employee supervision. The role is responsible for managing staff, meeting financial objectives, delivering a positive customer experience, and maintaining safe, compliant, clean, and attractive store facilities. The position may require providing coverage on nights, weekends, and holidays. Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefits. Eligibility and plan provisions are subject to program terms.

Requirements

1–3 years of management experience in convenience store, retail, fast food, or restaurant operations.
Understanding of budgets and profit and loss (P&L).
Ability to perform effectively in a fast-paced work environment.
Strong leadership and interpersonal skills.
Ability to communicate effectively with all levels of the organization.
Ability to provide coverage as needed, including nights, weekends, and holidays.
Ability to bend and stoop and stand for at least 8 hours.
Ability to lift, pull, or push up to 30 pounds; the physical requirements also state that the employee must be able to lift up to 50 pounds at times.
Successful completion of certification testing as needed.
Skills using Microsoft Outlook, Word, and Excel.
For applicants in Maine only: UST Class A/B Certification is required, or the ability to become certified within the first 30 days of employment.
Ability to access all areas of the store and to work for prolonged periods sitting at a desk and using a computer, and standing at a cash register.

Responsibilities

Recruit, interview, hire, train, and develop store staff; promote teamwork and motivate employees to improve performance.
Address employee relations issues and provide feedback, coaching, counseling, and performance evaluations.
Ensure employees follow company policies and procedures, meet grooming and appearance expectations, and accurately report work time to payroll.
Post work schedules according to company policy.
Develop and execute the site-level operating budget and improve store profitability while delivering budgeted financial objectives.
Maximize store sales and gasoline volume in accordance with company guidelines and objectives, including monitoring retail gasoline prices.
Maintain appropriate product mix and inventory levels; stock shelves and refrigerated coolers; control cash and inventory losses within assigned shrink targets.
Ensure compliance with applicable local, state, and federal laws for convenience and food store operations.
Manage fund reconciliations, inventory audits, and required paperwork.
Deliver the customer service program, greet customers warmly, and suggest purchases and promote specials.
Minimize safety risks to employees, customers, and suppliers; train employees on safety policies and verify compliance.
Enforce environmental and hazardous-material regulations, maintain store safety and security, and document accidents and incidents.
Maintain the customer environment inside and around the store, and operate assigned equipment safely and efficiently.
Support implementation of the Safety and Health program; report and investigate workplace accidents, injuries, incidents, or illnesses.
Complete safety orientations for new or transferred employees, inspect for workplace hazards, and initiate corrective actions.
Encourage reporting of unsafe conditions or practices, take corrective action, and promote a quick return to work for employees under supervision.
Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities; perform other related duties as required.