General Manager

Michael & Son Services • Castle Hayne, NC

80d • Hybrid

About The Position

Michael & Son Services has been a trusted provider of Electrical, Plumbing, HVAC, and Restoration services across Maryland, Virginia, and North Carolina since 1976. Our Wilmington office is new and growing fast, and we're looking for someone who can grow the team while providing our customers exceptional service.

Requirements

• 4+ Years Residential HVAC Experience.
• Management experience, more than 3 years preferred
• Proven leadership or management experience
• Strong ability to coach, develop, and hold people accountable
• Excellent communication and problem-solving skills
• Valid driver's license

Nice To Haves

• HVAC service management or residential HVAC experience
• Strong understanding of data and performance metrics (KPIs, revenue, conversion, average ticket)
• Driven, self-motivated leader with a results-oriented mindset
• College education or equivalent professional experience
• Experience using ServiceTitan or similar CRM systems
• Knows how to develop technicians-not just manage them
• Is comfortable in the field of coaching and training
• Understands performance metrics and how to improve them
• Can build trust while holding a high standard

Responsibilities

• Lead and manage residential HVAC service and technicians
• Provide real-time, in-field coaching
• Review service tickets for quality, pricing, and opportunities
• Drive department KPIs: revenue, average ticket, conversion rates, understand P&L, budgets
• Ensure high-quality customer experience on every call
• Train and develop technicians in both technical and communication skills
• Hold team members accountable to performance standards
• Conduct interviews and disciplinary actions

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Employee Discounts
• Company vehicle
• Phone
• Gas card

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree